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IT Service Disruption

Posted: 7/17/2018 1:54:00 PM

Hello Titans,


  We anticipate a temporary loss of IT systems and services in approximately 15 minutes.  This is due to loss of main power access in our data center.  Please save your work and be prepared for a loss of connectivity.


  The servers and network equipment in our data center are protected by battery backup in the event of short-term loss of power.  One of these systems has suffered a sudden failure,  and as a result has cut off access to main power.  The battery will be exhausted in approximately 15 minutes.  Staff are now backing up data and taking action to protect our equipment.


  IT staff are investigating options.  At this time it is unclear if we will lose services, or be able to seamlessly bypass the failed equipment.


  As a precaution we recommend you save your work and expect to lose access to campus services within 15 minutes.  We will update you as more information becomes available.